Purpose
This policy outlines the terms for program fees, payments, cancellations, subscriptions, credits, and refunds for all products and services offered by Therapist Resources. It is designed to ensure transparency, fairness, and operational consistency.
Program Fees and Payments
Payment Requirements
All program fees must be paid in full at the time of registration using approved electronic payment methods (e.g., credit card via Stripe or other processors). Registration is not confirmed until payment is successfully completed.
What Fees Include
Fees grant access to the purchased program, course, or service, including any materials or benefits explicitly listed in the product description.
Processing Fees
All payment processing and credit card fees are non-refundable.
Billing Accuracy
You agree to provide accurate and complete billing information. If automatic billing fails, we may issue an invoice requiring manual payment by a specified deadline.
Order Cancellation and Returns
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product or service availability
- Errors in pricing or description
- Errors in your order submission
- Suspected fraud or unauthorized transactions
30-Day Cancellation Window
You may request cancellation within 30 days of purchase, subject to the refund terms outlined below.
Non-Cancellable Items
The right to cancel does not apply to:
- Consultations
- Personalized or custom-created products
- Goods not suitable for return (e.g., perishable or expired items)
Subscriptions, Memberships, and Credits
Subscriptions
- Billed in advance on a recurring basis
- Automatically renew unless canceled prior to the next billing cycle
- Eligible for a prorated refund within 30 days of initial purchase (based on unused time)
- After 30 days, subscription fees are non-refundable
- Continued use after renewal constitutes acceptance of charges
Fee Changes
We may modify subscription pricing. Changes take effect at the end of the current billing cycle with reasonable notice.
Credits (if applicable)
- Used for specific platform features or services
- Non-refundable once used
- Do not expire unless otherwise stated
- Unused credits may be eligible for refund within 30 days of purchase
Refund Policy
This Refund Policy applies to all digital products, courses, memberships, credits, and services unless otherwise specified in writing.
Digital Products and Courses
- Covered by a 30-day money-back guarantee
- Refund requests must be submitted within 30 days of purchase
- Refunds are allowed even after access or download
- Intended for genuine dissatisfaction, not full consumption followed by refund
- Issued minus applicable processing fees
Subscriptions and Memberships
- Prorated refunds available within the first 30 days
- No refunds after 30 days
Credits
- Unused credits refundable within 30 days
- Used credits are non-refundable
Live or Interactive Services
No refunds are provided for:
- Live trainings or workshops
- Group programs or masterminds
- Consultations, supervision, or mentoring
- Live Q&A sessions or calls
- Any service involving real-time interaction
Hybrid programs (combining recorded and live components) are treated as live services and are non-refundable.
Refund Request Process
Refund requests must be submitted through the contact form. Select “Refund Request” when submitting.
Processing Timeline
- Requests reviewed within 1–2 business days
- Approved refunds issued within up to 10 business days
- Refunds are returned to the original payment method
Abuse Prevention and Enforcement
We reserve the right to deny refunds in cases of:
- Excessive or repeated refund requests
- Evidence of full content use followed by refund request
- Behavior inconsistent with intended product use
Legal Compliance
Nothing in this policy overrides applicable consumer protection laws. Refunds required by law will be honored.
Policy Communication and Updates
- This policy is presented at the time of registration
- A refund request link is available in the website footer
- Therapist Resources reserves the right to update this policy at any time
- Updates will be communicated in advance when applicable
Disclaimers
By completing registration, participants agree to these terms, including the refund and cancellation policies outlined above.
Contact Information
Therapist Resources
Email: rindie@therapistresources.com
Website: therapistresources.com
Questions about a purchase? Use the contact form above and we will sort it out.